Refund Policy

• Can I have a refund on my recent purchase?

There is no refund on SALE and consumables items. All sales are final.

For non-consumables, please email us at shopwcamellia@gmail.com.

• If my item(s) is/are defect, can I make an exchange?

Yes you may make an exchange within ONE (1) days from the date you received your item. Do not throw the item. We will arrange for a pick up, and inspect the item first. If it is approved for an exchange, we will arrange a delivery with the new item(s). Delivery will be borne by us.

Please drop us a message at shopwcamellia@gmail.com for such a case with your

1. Name
2. Order number
3. Picture of item(s)

• If there are missing/wrong item(s), do I have to pay for the re-delivery?

No. For missing or wrong item(s), kindly drop us a message at shopwcamellia@gmail.com with your

1. Name
2. Order number

Re-delivery will be borne by us.