Shipping FAQ

"How much will the shipping cost?"

  1. Doorstep delivery costs $6.00 for orders up to 5kg in weight.
  2. J&T Express delivery is a doorstep delivery with a maximum weight of 4kg at $4.50

 

  •  We require 1 working day to process paid orders.
  • Orders placed on weekend will be processed on the next working day.

 

"When will my order arrive?"

  1. Doorstep delivery is within 1 to 2 working days. We will provide with an SMS/email notification.
  2. J&T Express delivery is within 1 to 3 working days once order has been processed. A tracking number will be provided via SMS/email.
  • Please ensure that there is someone to receive your order during the delivery hours (10am - 10pm). Otherwise, please indicate in your checkout of any specific spot (at shipping address) for the driver to place the item(s). A picture evidence will be forwarded to you. 
  • Do take note that for this option, Shop with Camellia or the delivery company will not be responsible for missing/tampered item(s)

 

"Can I self-collect?"

Unfortunately we do not provide self-collection. Do visit our retail shelf space. Refer to "RETAILERS".

 

"Do you ship internationally?"

We do not ship worldwide at the moment. Only in Singapore.

We are currently in the midst of working out for shipping to some countries. Please follow our social media for updates.

 

Zones we do not deliver:

Jurong Island

Tuas Link

Changi Cargo Complex

Army Camps

Seletar Aerospace

PSA

 

All orders are packed during office hours and delivered between 10am - 10pm on working days. There is no delivery on weekends.